At Pawluxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all original accessories (if applicable).

Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.

• Items marked as final sale.

• Gift cards (if applicable).

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.

• Photos of the product.

• Photos of the packaging (if applicable).

Refunds

Once your request has been reviewed and approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

At this time, we do not offer direct exchanges. If you wish to replace an item, please request a return (if eligible) and place a new order.

How to Request a Return

To start a return or refund request, please contact our customer support team at:

Email: pawluxe26.shop@gmail.com

Please include your order number and a brief description of the issue.

Our team will review your request and respond as quickly as possible.

Thank you for shopping with Pawluxe!