Thank you for shopping with Pawluxe!

We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Estimated delivery times may vary depending on the destination and other factors.

For orders shipped to the United States, the estimated delivery time is 7–15 business days under normal circumstances. However, in some cases, delivery may take up to 45 days due to customs clearance, carrier delays, weather conditions, high shipping volumes, or other unforeseen circumstances beyond our control.

Please note that the shipping times provided are estimates and are not guaranteed delivery dates.

Shipping Costs

• Free shipping on all orders over $50 USD.

• Orders under $50 USD will have shipping fees calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package's journey.

Delays

While we do our best to ensure timely delivery, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer support within 7 days of the expected delivery date or receiving your order.

After reviewing your case, we will work with you to determine the appropriate resolution, which may include a refund when applicable.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: pawluxe26.shop@gmail.com

We are always happy to help!